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Guiffy
Bug Reports

We are proud of the quality built into and maintained in our product. With over 30 thousand users and hundreds of new users each month --- in the past 2 years, only 13 bugs were reported by our users.

The list of bug reports below also shows bugs we have found during internal testing by Guiffy or one of our licensed partners. In 2008 and 2009 14 of the bugs found and fixed (over half) were found and fixed during internal testing.

We are equally proud of our support and response. When a bug is reported it becomes our top priority to fix it ASAP. In the list of reported bugs below you will notice all of them are fixed. Sometimes, for a brief period, a bug will be tracked with the Status of "OPEN". 99% of the time we fix bug reports within 2 days and when we post the new bug report to the list, the fix is already available.

The Status will indicate the BugFix build in cases when the fix is available - but not in the released/download build.
Bill Ritcher, CEO & Founder
Guiffy Software
January, 2010


To upgrade to the latest Guiffy BugFix build, download the Guiffy.jar using either the ftp or http link below. Then, replace the Guiffy.jar in your Guiffy install folder with the downloaded latest build.
ftp://anonymous@guiffy.whsites.net/Guiffy.jar
Note: if your browser doesn't work with ftp links (like IE7), Please, use the http link provided below.
http://www.guiffy.com/download/Guiffy.jar

...

HOW TO REPORT A BUG:

If you have found a Bug in Guiffy, let us know - so we can fix it. Please send an email describing the problem to Include the following information when reporting the bug:
> The Release and Build number of Guiffy (from the About window)
> Your Platform and the JRE Guiffy is using
> A description of the problem and how to make it happen
> If it would help, attach example files to compare or merge
> Perhaps, attach a screenshot that shows us the problem
THANK YOU.

...

APRIL, 2010:
BUG 410:Reported by Netta in Guiffy 9.1/Build 280: SureMerge results not as expected with one of our merge cases. The merge result isn't incorrect, but, it could be expressed with fewer Attentions. Note: we are running the SureMerge with several Ignore options set including 3 regular expressions, Blank Lines, Whitespace, and case.
STATUS: FIXED in Release 9.1(Build 282).

MARCH, 2010:
BUG 409:Reported by Donna in Guiffy 9.1/Build 280: Compare with 2 Ignore Regular Expressions type Blocks not working.
STATUS: FIXED in Release 9.1(Build 281).

JANUARY, 2010:
BUG 408:Reported by Katie in Guiffy 9.0/Build 273: SureMerge gets a fail safe "Confused" with one of our large XML installer project file sets. The files are over 55K lines, each version has over 400 changes, with more than 300 identical changes.
STATUS: FIXED in Release 9.0(Build 277).

DECEMBER, 2009:
BUG 407:Reported by Katie in Guiffy 9.0/Build 273: The show diffs within context isn't working right on some of our files.
STATUS: FIXED in Release 9.0(Build 276).
BUG 406:Reported by Dror in Guiffy 9.0/Build 273: The GuiffySureMerge API gets Confused (return status 14) with some of our merge cases. Note: we are running the SureMerge with several Ignore options set including 3 regular expressions, Blank Lines, Whitespace, and case.
STATUS: FIXED in Release 9.0(Build 275).
BUG 405:Reported by Dattu in Guiffy 9.0/Build 273: The GuiffyReport API setInlinePercent isn't working.
STATUS: FIXED in Release 9.0(Build 274).

OCTOBER, 2009:
BUG 403:Reported by Katie in Guiffy 9.0/Build 272: The non-GUI SureMerge in the API gets an Exception on files of about 40K bytes without any end of line.
STATUS: FIXED in Release 9.0(Build 273).
BUG 402:Reported by Katie in Guiffy 9.0/Build 272: When comparing a couple of our files with the Minimum Blocks of Diff algorithm we get corrupt compare results.
STATUS: FIXED in Release 9.0(Build 273).
BUG 401:Reported by Katie in Guiffy 9.0/Build 272: Folder Compapre Open Combo disappears if you type into one of the folder fields and then tab or click on another control.
STATUS: FIXED in Release 9.0(Build 273).
BUG 400:Reported by Bill Ritcher(Guiffy Software), in Guiffy 9.0/Build 271: Edit Select of multiple lines causes Exceptions.
STATUS: FIXED in Release 9.0(Build 272).

SEPTEMBER, 2009:
BUG 399:Reported by Bill Ritcher(Guiffy Software), in Guiffy 9.0/Build 270: The file compare view screen painting with anti-aliasing is "sluggish".
STATUS: FIXED in Release 9.0(Build 271).

AUGUST, 2009:
BUG 398:Reported by Tab in Guiffy 9.0/Build 268: The Folder Compare tree view icons are wrong for folders and files. NOTE: Only on MacOS X 10.5.7 (Intel).
STATUS: FIXED in Release 9.0(Build 270).
BUG 397:Reported by Tab in Guiffy 9.0/Build 268: The Folder Opens panel Folder/Archive Browsing doens't work if you do a Folder Browse, Cancel it, then select Archive --- the Browse doesn't show Archive files.
STATUS: FIXED in Release 9.0(Build 270).
BUG 396:Reported by Jukka in Guiffy 9.0/Build 268: The ClearCase Guiffy DiffMerge executables won't run. Getting a LaunchAnywhere Error: Unable to Locate executable.
STATUS: FIXED in Release 9.0(Build 269).

JULY, 2009:
BUG 395:Reported by Tom Thomas(Guiffy Software), in Guiffy 9.0/Build 266 on MacOS: The guiffy About displays Version 10.0, NOT 9.0.
STATUS: FIXED in Release 9.0(Build 267).
NOTE:This is caused by a bug in the Installer (InstallAnywhere) product we use to build Guiffy's installer/launchers. We developed a custom installer action to workaround the problem.

FEBRUARY, 2009:
BUG 394:Reported by Katie in Guiffy 8.6/Build 260: One of our SureMerge cases gets a CONFUSED Warning - we have to do the merge manually.
STATUS: FIXED in Release 8.6(Build 262).
BUG 393:Reported by Katie in Guiffy 8.4/Build 248: Large file compares (over 2MB) seem to lock the files. We can't edit and Save the file (in another application) without exiting Guiffy.
STATUS: FIXED in Release 8.6(Build 260).

JANUARY, 2009:
BUG 392:Reported by Katie in Guiffy 8.4/Build 248: Sometimes, when we do the Save in SureMerge we see a Warning "Do you want to save the merge file with Attentions which will be marked?". But, all the Attentions have been resolved.
STATUS: FIXED in Release 8.6(Build 259).
BUG 391:Reported by Katie in Guiffy 8.4/Build 248: One of our SureMerge cases gets a CONFUSED Warning - we have to do the merge manually.
STATUS: FIXED in Release 8.6(Build 258).
BUG 390:Reported by Katie in Guiffy 8.4/Build 248: One of our SureMerge cases hangs (gets an Exception).
STATUS: FIXED in Release 8.6(Build 258).

SEPTEMBER, 2008:
BUG 389:Reported by Jason in Guiffy 8.4/Build 245: The Guiffy mergefiles API is not working with Readers.
STATUS: FIXED in Release 8.4(Build 250).
BUG 388:Reported by Mark in Guiffy 8.4/Build 245: The GuiffyReport API is not doing inline diffs highlighting for one of my diffs exactly the same as the GUI application.
STATUS: FIXED in Release 8.4(Build 249).

AUGUST, 2008:
BUG 387:Reported by Mike in Guiffy 8.4/Build 245: We have a 3-way merge file set which fails using the new Hybrid algorithm in 8.4.
STATUS: FIXED in Release 8.4(Build 248).

APRIL, 2008:
BUG 386:Reported by Hugo in Guiffy 8.2/Build 234 on Linux: In the folder compare view, double-click on a file (that is a link) doesn't work. Instead of running the file comnpare view, it asks whether to do a new folder compare.
STATUS: FIXED in Release 8.4(Build 245).
BUG 385:Reported by Bruce in Guiffy 8.4/Build 242 on any platform: After viewing my Ignore options (with Regular Expressions), And hitting cancel in the dialog, And then saving my settings... File and folder compares abort with NPE (Null Pointer Exception).
STATUS: FIXED in Release 8.4(Build 244).
WORKAROUND: Disable your regular expressions, Hit OK in the dialog, Re-enter the dialog, Enable your regular expressions, Hit OK in dialog, Re-Save your Settings. Now, file and folder compares will run.

MARCH, 2008:
BUG 384:Reported by Terry in Guiffy 8.4/Build 242 on any platform: When I compare 2 of my larger files, the compare screens are blank. The debug log shows a Null Pointer Exception in Jiffy.
STATUS: FIXED in Release 8.4(Build 243).

FEBRUARY, 2008:
BUG 383:Reported by Tom Thomas(Guiffy Software), in Guiffy 8.2/Build 234 on MacOS: The file/folder chooser dialogs are not opened in the current/last folder.
STATUS: FIXED in Release 8.4(Build 242).
BUG 382:Reported by Tom Thomas(Guiffy Software), in Guiffy 8.2/Build 234 on MacOS: In folder compare views the multiple select using Command-click doesn't work.
STATUS: FIXED in Release 8.4(Build 242).

JANUARY, 2008:
BUG 381:Reported by Bill Ritcher(Guiffy Software), in Guiffy 8.2/Build 234 on MacOS: The Edit shortcuts (Command-C, Command-V, and Command-X) don't work properly. The Copy includes line numbers in the clipboard text.
WORKAROUND: The Edit Menu commands work correctly (only the keyboard shortcuts have this problem).
STATUS: FIXED in Release 8.4(Build 242).




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